MK Voice AIMK Voice AI
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Refund & Cancellation Policy: MK Voice AI

Last updated 1 November 2026

This policy applies to all payments made for MK Voice AI, a product of MK Solutions (Coimbatore, Tamil Nadu, India), on https://aiagent.mksolutionsind.com and https://mksolutionsind.com. By buying a plan, top-up or add-on, you agree to this policy.

1. How our plans work

  • All plans (Lite, Starter, Business, Pro, Custom) are prepaid for a 30-day cycle, like a mobile recharge.
  • Each plan includes AI call minutes and one business phone number for that cycle.
  • When minutes run out or the cycle ends, calls are forwarded to your own phone. We never charge you automatically and there is no post-paid bill.
  • Prices are in Indian Rupees and exclude 18% GST unless stated.

2. 48-hour satisfaction guarantee (first purchase only)

If you are not happy with your first monthly plan, you can ask for a refund within 48 hours of payment, provided fewer than 15 AI call minutes have been used. We refund the plan price in full. The setup fee is refunded only if we have not started your setup.

3. Monthly plans (after 48 hours)

  • Once 48 hours have passed, or 15 or more minutes are used, the current 30-day cycle is non-refundable.
  • You can stop at any time simply by not renewing. Your service continues until the end of the paid cycle.
  • Unused minutes are not refunded and do not carry forward to the next cycle.

4. Yearly plans

  • You can cancel a yearly plan at any time. We refund the unused full 30-day cycles, calculated as: Amount paid − (cycles started × current monthly price) − setup fee (if waived, the plan's normal setup fee is charged).
  • If the result is zero or less, no refund is due.
  • Cycles already started are not refunded.

5. Top-up packs and add-ons

  • Top-up minutes are credited instantly and are non-refundable once credited, whether used or not.
  • Monthly add-ons (extra number, outbound campaigns, extra recording storage) are non-refundable for the cycle in which they were activated. You can switch them off for the next cycle.

6. Setup fee

The one-time setup fee (Lite ₹2,999, Starter ₹3,999, Business ₹5,999, Pro ₹9,999; no setup fee on Custom plans) covers onboarding, configuring your AI agent and phone number. It is non-refundable once setup work has started, except under Section 2 or Section 7.

7. When we refund in full

We refund the full amount paid (or the affected part) if:

  • you were charged twice for the same order (duplicate payment);
  • payment was taken but the plan was not activated within 48 hours and we cannot fix it;
  • we are unable to provide a phone number or service in your area.

8. Service problems (credits instead of refunds)

If the service is unavailable for more than 4 continuous hours because of a fault on our side, we add extra days to your cycle equal to the downtime, rounded up to a full day. Outages caused by telecom operators, internet providers, Meta/WhatsApp, Google or other third parties, or by wrong settings on your side, are not covered. Credits are given on request within 7 days of the issue.

9. Upgrades and downgrades

  • Upgrade mid-cycle: you pay only the pro-rata difference for the days left. No refund is created.
  • Downgrade: takes effect from the next cycle. No refund for the current cycle.

10. Accounts suspended for misuse

No refund is given if an account is suspended for breaking our Terms of Service, for example spam or unsolicited calls, abusive use, illegal content, or breaking TRAI / DND rules with outbound campaigns.

11. How to ask for a refund

Send a WhatsApp message or email to our support team with:

  • your registered business name and phone/email;
  • the Razorpay payment ID or invoice number;
  • the reason for the request.

We reply within 2 working days. Approved refunds are made to the original payment method through Razorpay within 5–10 working days. Bank or card processing time may add a few days. GST is refunded along with the amount where applicable, and a credit note is issued.

12. Chargebacks

Please contact us before raising a dispute with your bank. If a chargeback is raised without contacting us, the account may be paused until it is resolved.

13. Changes to this policy

We may update this policy. The version on our website on the date of your payment applies to that payment.

14. Contact

MK Solutions, Coimbatore, Tamil Nadu, India
Website: https://mksolutionsind.com

Any disputes are subject to the jurisdiction of courts in Coimbatore, Tamil Nadu.